NCR Voyix

NCR Voyix is a global technology company that provides software, payment, self-service and commerce solutions to retailers, hospitality businesses and commercial organisations around the world. Across Australia, its field service technicians travel extensively to install, service and repair critical customer equipment, making reliable, organised and safe service vehicles an essential part of their daily operations.
To support its Australian service network, NCR Voyix partnered with VQuip to deliver a national rollout of technician vehicle fitouts across Toyota Hiace LWB, Volkswagen Caddy Maxi (LWB) and Renault Kangoo LWB E-Tech electric vans.

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The Challenge

NCR Voyix technicians carry a wide range of tools, spare parts and specialised equipment while travelling between customer sites throughout the day. Their vehicles needed to provide:

  • Secure storage for valuable tools and equipment.
  • Safe restraint of parts and bulky items.
  • An efficient layout that allows technicians to quickly locate the equipment they need.
  • A consistent fitout across multiple vehicle platforms, including electric vehicles.
  • A professional appearance that reflects the NCR Voyix brand.

With vehicles being deployed nationally, the fitout also needed to be repeatable, durable and easy to standardise across future fleet replacements.

The VQuip Solution

Working closely with NCR Voyix, VQuip designed and delivered a practical, standardised technician fitout suitable for multiple vehicle platforms while maintaining a consistent user experience.
Each vehicle was fitted with:

  • VQuip’s ADR 42/04 crash-tested shelving system for organised storage of tools, consumables and spare parts.
  • Window security grills to help protect valuable equipment when vehicles are unattended.
  • Heavy-duty MDF flooring finished with durable rubber flooring to withstand daily commercial use while providing improved grip.
  • A custom slide-out assembly for convenient access to frequently used equipment.
  • A full-height mesh wall panel for safely restraining bulky items during transport.
  • Essential safety and housekeeping accessories, including; First aid kit, Fire extinguisher, Dustpan and brush and Hand sanitiser holder.

The result is a clean, organised and highly functional mobile workspace that allows technicians to work more efficiently while helping protect both equipment and vehicle occupants.

National Rollout

VQuip successfully delivered the rollout across Toyota Hiace LWB, Volkswagen Caddy Maxi (LWB) and Renault Kangoo LWB electric vans, ensuring each vehicle provided a familiar working environment regardless of its make or model.
Throughout the rollout, NCR Voyix also benefited from VHub, VQuip’s online customer portal, providing live visibility of vehicles throughout production, access to quality assurance documentation and photos, and real-time updates on build progress.
By standardising the fitout across the fleet, NCR Voyix benefits from:

  • A consistent technician experience across all vehicles.
  • Faster onboarding of new technicians.
  • Improved organisation and productivity in the field.
  • Simplified fleet management and future vehicle replacement.
  • A scalable fitout solution that supports both conventional and electric vehicle platforms.

Looking Ahead

As NCR Voyix continues to support customers across Australia, its technician fleet remains a critical part of delivering reliable on-site service.
By partnering with VQuip, NCR Voyix has implemented a practical, consistent and scalable vehicle fitout solution that improves technician efficiency, enhances vehicle safety and provides a standardised platform for ongoing fleet growth.
The project demonstrates VQuip’s ability to deliver complex national fleet rollouts across multiple vehicle platforms while maintaining the consistency, quality and support that large fleet operators expect.